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Procedures for Filing Complaints    

It is the policy of the Middle States Commissions on Elementary and Secondary Schools to provide a professional, fair, and expeditious method of addressing complaints against member (candidate and accredited) institutions and Middle States Commissions on Elementary and Secondary Schools. 

In all cases, a good faith inquiry will be conducted when it is determined that an investigation is warranted. The Commissions' complaints policy does not constitute quasi-judicial procedures. 
 
Definition of Complaints
 
A complaint is defined as any formal notification provided to the Middle States Commissions on Elementary and Secondary Schools that alleges that an accredited or candidate institution is not in compliance with the Commissions' policies, procedures, expectations for accredited institutions, and/or its Standards for Accreditation.

A complaint may be brought against a member institution or the Middle States Commissions on Elementary and Secondary Schools by one or more parties including students, parents, institutional staff, state or federal agencies, vendors, another institution, or others. A complaint may also take the form of a lien, lawsuit, disciplinary action, negative action by another accrediting body or regulatory agency or board, or a decision of a criminal or civil court.

All complaints must be submitted in writing to the President of the Commissions. Complaints must be signed by and include the name and mailing address of the complainant. The complaint must clearly state the nature of the alleged failure to comply and indicate any steps already taken to resolve the complaint. The complaint must identify the Standard(s) for Accreditation, expectation(s) for accredited institutions, and/or policy(ies) or procedure(s) of the Commission that allegedly have been violated. The complaint must include any documentation or evidence that supports the complaint.

The Commission does not investigate or intervene on behalf of individuals or act as a court of appeal in minor matters of admissions, student grades, granting or transferability of credits, disciplinary matters, collective bargaining, staff appointments and dismissals, or similar matters unless a specific complaint, in the Commissions' opinion, is related directly and substantively to the Commissions’ policies, procedures, expectations for accredited institutions, and/or its Standards for Accreditation.

For more information, please consult the policy regarding complaints. 
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