Schools Support Manager
The Middle States Association (MSA) is a nonprofit helping schools around the world to improve and evolve on behalf of students.
Purpose and Character of the Role
The Schools Support Manager supports the accreditation process for schools and their students. This person helps to build accreditation visiting teams composed of volunteer educators from around the world. These teams play an integral part of the accreditation process. The position works directly with MSA’s Volunteer Services department and reports to the Director of Volunteer Services. You will regularly communicate with MSA staff as well as our pool of volunteers.
This role is for someone who wants to contribute directly to a nonprofit’s mission and who has a strong desire for personal and professional growth.
This role is not for someone who wants to work in a bureaucracy.
General Duties and Responsibilities
- Design: Work as a part of the Volunteer Services team to design and organize all aspects of accreditation visits including scheduling visits, selecting chairs and scheduling their training, reminding schools of important milestones and action steps, and building teams of volunteers.
- Communicate: Support team visits and follow up. Communicate with the school and their visiting teams. Respond to emerging needs. Coordinate with cooperative agencies on selecting team members as needed on joint accreditation visits. Survey schools, chairs, and team members. Cultivate professional relationships with school volunteers.
- Garden, prune, and harvest: Work closely with the Accreditation Liaisons (AVP’s), Manager of Membership Information and Senior Accountant to ensure accurate membership and billing data. Research school records that are out of compliance and alert relevant MSA staff. Follow up with schools on their accounting and billing records. Work with accreditation liaisons to ensure follow-up on issues with school records. Provide letters for verification of accreditation for international schools. Oversee issuance of diplomas and apostilles for international students who need this service for university admissions.
- Other duties as assigned… because we are a project-based organization, and projects can be unpredictable!
Qualifications for the Position
- Strong attention to detail, communication skills, and interpersonal skills.
- Strong respect for diverse cultures and desire to work with international clientele.
- Strong work ethic and self-motivation.
- Ability to re-prioritize tasks when the environment changes.
- Proficiency with computers, database use, and zoom. Willingness to learn technologies as needed.
- Ability to work from our Philadelphia office 4-5 days a week. (Possible opportunity to go hybrid.)
- It is a plus if you speak, read, and write in a language other than English.
Expectations for Performance
- Practice cultural and geopolitical sensitivity, especially when building teams and seeking approval of host school personnel.
- Learn the policies and procedures that govern MSA’s authorization as an accreditor.
- Learn the purpose and function of accreditation in improving schools.
- Analyze problems and take initiative to solve problems.
- Work collegially with a variety of people, including an international clientele.
- Contribute to and support MSA team operations.
Salary and Flexibility
$40k-45k salary and a strong company-approved benefits package.
How to Apply
Please submit to Dave Sisbarro (firstname.lastname@example.org), Director of Volunteer Services, the following:
- Cover letter (not to exceed one page)
- Résumé (not to exceed two pages)
- A narrative about a time when you led a project that did not go according to plan. How did you adapt? What was the end result? What lessons did you apply to future projects? (not to exceed one page)